Privacy Statement

This Privacy Policy explains how Kassu collects, uses, and protects personal information when you use our online casino services in Canada. We respect your privacy and outline below what data we gather, why we process it, how we keep it secure, and the choices and rights you have regarding your information.

Types of data we collect

We collect several categories of information to operate accounts and provide services. This includes personal data you give us directly, technical data from your device and connection, and transactional data about your activity on our site.

Personal data

Personal data includes name, date of birth, contact details (email, phone, address), identity documents for verification, and payment details where required to process deposits and withdrawals. We also store account credentials and preferences you choose.

Technical data

Technical data covers IP address, device details, browser type, operating system, and log information about how you use the site. We collect this to maintain service availability, troubleshoot issues, and improve functionality.

Transactional and activity data

We record account activity such as deposits, wagers, game history, wins and losses, bonus usage, and customer service interactions. This data supports payments, fraud prevention, responsible gambling measures, and regulatory compliance.

How we use your information

We use data to create and manage your account, process payments, conduct identity and security checks, and provide customer support. Data also helps us prevent fraud, comply with legal and regulatory obligations, and monitor responsible gambling limits. Aggregated, anonymized data may be used for internal reporting and service improvements.

Data protection practices

We protect your information using industry-standard safeguards such as encryption in transit, secure data storage, access controls, and routine security reviews. Only authorized staff and service providers with a legitimate need may access personal data. We retain information only as long as necessary for the purposes described or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure logins, and analyse site usage. Third-party analytics and advertising partners may place cookies on your device. You can control cookie settings in your browser or device, and opt out of certain tracking via available industry tools and links in our cookie banner.

User rights

Subject to applicable law, you may request access to your personal data, ask for corrections, request deletion, and ask us to restrict or object to certain processing. You may also request transfer of your data in a portable format where technically feasible.

Access, correction and deletion of data

To exercise your rights, contact [email protected]. We will verify your identity before fulfilling requests and handle them within a reasonable time. Some requests may be limited if we need to retain data to meet legal or regulatory obligations.

Information sharing and third parties

We share data with payment processors, identity verification and fraud-prevention services, game providers where needed to run your account, and regulatory or law enforcement bodies when required. We require third parties to protect personal data and only use it for agreed purposes. We may also share anonymized, aggregated data for analytical purposes.

Privacy policy updates

We may update this policy occasionally. When we make material changes, we will post the revised policy on site and, where appropriate, notify you by email or account message. Continued use of our services after updates indicates acceptance of the revised policy.