Contact Us
Need help? Our support team is available to assist with questions, account-related issues, technical concerns, or general feedback. Contact us by email, phone or live chat for quick, practical help with verification, deposits, withdrawals or site access. We aim to respond promptly and clearly, and can guide you through common issues or escalate complex cases to our specialist teams. Find the most convenient contact options below. If you prefer self-service, check our FAQ and help centre for step-by-step guides.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 for urgent account issues and lockouts) |
| General enquiries | [email protected] (response within 48 business hours for general enquiries) |
| Affiliate enquiries | [email protected] (partner desk, Mon-Fri, replies within 72 hours) |
| Phone | +1 416 582 3094 (voice support available) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email assistance
Email is the preferred way to reach us for detailed requests, account issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line, a brief description of the issue, and up-to-date contact details to avoid delays. Attach any relevant documents and we’ll review and respond as soon as possible.
Send us a message
Name <label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" required maxlength="150" placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" required maxlength="2000" placeholder="How can we help you?" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0066cc;color:#fff;border:none;padding:10px 14px;border-radius:4px;font-size:15px;cursor:pointer;"> Send message</button>Response Time
Our support team aims to reply quickly. Most inquiries are answered within one business day, while more complex issues such as account verification or payment investigations may take longer depending on their nature and required checks. If extra time is needed, we’ll keep you updated by email. For urgent matters, use live chat during business hours for fastest response.
Feedback
Your feedback matters to us. If you have suggestions, ideas, or issues with the site, please share them, we read every message and use your input to improve features, promotions, and the overall experience. Send comments via live chat or email, and our team will review them carefully and act on valid suggestions to make the site better for Canadian players.